Privacy policy

This privacy policy describes how LémanSoin (hereinafter "we") collects, uses and protects the personal data of visitors to the lemansoin.ch site.

We strictly comply with the revised Swiss Federal Act on Data Protection (revFADP), which came into force on 1 September 2023.

1. Data controller

The data controller is:

2. Data collected

We collect personal data only when you voluntarily provide it to us, in particular via:

• The site's contact form
• The free tools offered on the site when you choose the " Receive by email " option (see section 3)
• The client questionnaire, completed after a quote has been signed (see section 4)

The data collected is:

• First and last name
• Email address
• Phone number (optional)
• Profession / type of practice or practice name
• Desired pack (optional)
• The content of your message
• For the Google review QR code generator: your practice's Google review link
• For the site speed test: the public URL of the site to analyse

No data is collected automatically beyond the minimal technical data necessary for the operation of the site, in particular your IP address and the server's technical logs (see section 8).

5. Purposes of processing

The data collected is used exclusively to:

• Respond to your contact request
• Provide you with a quote or commercial proposal
• Send you the result of the requested free tools (QR code, speed report) if you chose email mode
• Ensure commercial follow-up after an initial exchange
• Create your site from the information in the client questionnaire, after a quote has been signed

Your data is never used for advertising purposes, nor transferred, sold or shared with third parties for commercial purposes.

6. Legal basis

The processing of your data is based on:

• Your consent: by submitting the contact form or using a free tool in email mode, you agree that your data may be used to get back to you.
• The legitimate interest of LémanSoin in responding to commercial requests from prospects.
• Performance of the contract: for the client questionnaire, processing is necessary to create the site ordered.

7. Storage, security and recipients

In accordance with article 19 of the revFADP, here are the recipients of your data, by category, and the countries concerned. The site and its server functions are run by a cloud infrastructure provider established in the United States, whose servers are located in Europe (Frankfurt, Germany). Emails sent via the contact form and the free tools are processed by an email-delivery provider established in the United States, whose servers are located in Europe (Ireland), then stored in our contact@lemansoin.ch mailbox, hosted by a Swiss provider based in Geneva. Answers to the client questionnaire (section 4) are recorded in a database run by a provider established in the United States, whose servers are located in Zurich (Switzerland).

Communications are encrypted in transit. We keep the messages received for a maximum period of 3 years from the last contact, after which they are deleted.

Important: patient data processed by the booking systems delivered to our clients (Booking Pack) is stored on servers located exclusively in Switzerland (Zurich region), and SMS reminders are sent by a Swiss provider. This privacy policy concerns only the lemansoin.ch showcase site.

8. Cookies and trackers

The lemansoin.ch site does not use any tracking cookies, no advertising pixels and no advertising tracking tools (no Google Analytics, no Facebook Pixel, no Hotjar). Site traffic and speed are measured using cookie-free statistics provided by the site's hosting provider (established in the United States), without any individual profile.

Only technical cookies strictly necessary for the operation of the site may be used (user session, preferences). No prior consent is required for these cookies in accordance with the applicable legislation.

9. Your rights

In accordance with the revFADP, you have the following rights over your personal data:

• Right of access: obtain a copy of the data we hold about you
• Right to rectification: correct inaccurate data
• Right to erasure: request the deletion of your data
• Right to object: object to the processing of your data
• Right to portability: retrieve your data in a readable format

To exercise these rights, contact us at contact@lemansoin.ch. A response will be provided within a maximum of 30 days.

10. Federal Data Protection Commissioner

In the event of a persistent disagreement, you can refer the matter to the Federal Data Protection and Information Commissioner (FDPIC), the competent Swiss supervisory authority.